Support

Questions about Padel Ladder, a problem with the app, or something to report: email hello@padelladder.me or send “LADDER” as a direct message to @padelladder on Instagram. We usually answer within a day.

Common questions

• I cannot sign in. Use the way you signed up: Google, Apple, an email link or your phone number. Open an email link on the same phone or computer where you asked for it.
• I have two accounts. In the account you want to keep: Me, Account and privacy, Ways to sign in. Add the other way you signed in, and the app offers to put the two accounts together.
• Notifications do not arrive on my iPhone. Add Padel Ladder to the Home Screen first (Safari, Share, Add to Home Screen), then Me, Notifications, Turn on.
• I want to run my own community. In the app: Me, Run your own community. The Padel Ladder team approves organizers, usually the same day.
• A result or a rating looks wrong. Ask the organizers of that community: they can correct the scores of an event, and ratings follow.

Your account

To delete your account and your data, see Delete your account. What we store and why: the Privacy policy.